Shipping policy
Shipping Policy
Business Name: Vip Lashes Pty Ltd
Location: Australia
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (if applicable).
Please note that during peak periods, sales, or promotions, processing times may be slightly extended.
2. Shipping Within Australia
We currently ship Australia-wide using trusted courier and postal services.
Estimated delivery times after dispatch:
- Standard Shipping: 2–8 business days (depending on location)
- Express Shipping: 1–4 business days (major cities may receive faster delivery)
Delivery times are estimates only and may vary due to courier delays, public holidays, or external factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email (if applicable). You can use this to monitor your delivery progress through the courier’s website.
5. Incorrect Address
Please ensure all shipping details are entered correctly at checkout. Vip Lashes Pty Ltd is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately so we can attempt to update your details before dispatch.
6. Lost, Delayed or Missing Parcels
Once an order has been dispatched, it is the responsibility of the courier service.
If your parcel is delayed or missing, please contact the courier directly using your tracking number. We are happy to assist where possible in lodging an investigation.
Vip Lashes Pty Ltd is not responsible for delays caused by courier services, customs, or external delivery issues.
7. Authority to Leave
Some deliveries may be marked as “Authority to Leave” by default. This means the courier may leave your parcel in a safe place without a signature.
Vip Lashes Pty Ltd is not responsible for parcels that are marked as delivered by the courier but are missing due to unsafe drop locations or theft after delivery.
8. Pre-Orders or Backorders (if applicable)
If an item is on pre-order or out of stock, this will be clearly stated on the product page. Dispatch times for pre-order items will be shown at the time of purchase.
9. Contact Us
If you have any questions regarding your order or shipping, please contact us:
📧 vip@viplashes.com.au
📍 Vip Lashes Pty Ltd, Australia